Privacy policy

Introduction

This Privacy Policy describes how www.sundaari.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site. It also covers communications with us regarding the Site or the services offered (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect in accordance with this policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree with the terms of this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or for other operational reasons. Any changes will be posted on the Site, and we will update the "Last Updated" date accordingly. Please review the Privacy Policy regularly to stay informed about how we handle your personal information.

How We Collect and Use Your Personal Information

We collect personal information about you from a variety of sources to provide and improve the Services. This includes information you provide directly, information collected automatically about your usage of the Site, and information obtained from third parties. Below is a detailed outline of how we collect and use this information.

Information We Collect Directly from You

We collect personal information you provide directly to us, including:

  • Contact Information: Name, address, phone number, email.
  • Order Information: Name, billing/shipping address, payment confirmation, email address, phone number.
  • Account Information: Username, password, security questions, and other account security details.
  • Customer Support Information: Information you provide when communicating with us (e.g., through email or the Site).

Information We Collect About Your Usage

We may automatically collect information about your interaction with the Services ("Usage Data"), including:

  • Device and browser information
  • IP address
  • Information about your network connection
  • Details about how you use the Site and your account

We may use cookies and similar technologies to collect this information and to enhance your experience on the Site.

Information We Obtain from Third Parties

We may also obtain personal information from third parties, such as:

  • Service Providers: Information collected by third parties on our behalf, such as Shopify for powering our store, or payment processors who collect payment details (e.g., bank account, credit card information).
  • Third-Party Platforms: Information collected when you interact with our Services through social media or other platforms.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Services: To fulfill your orders, process payments, manage your account, and arrange for shipping or returns.
  • Marketing and Advertising: To send promotional communications and tailor advertising to your preferences.
  • Security and Fraud Prevention: To protect against fraudulent or illegal activities and maintain the security of the Services.
  • Customer Support and Service Improvement: To respond to your inquiries and enhance the overall quality of our Services.

Cookies

We use cookies on our Site to improve your user experience, run analytics, and support the functionality of the Services. For information on the specific cookies used by Shopify, please refer to Shopify's Cookie Policy.

You may choose to block or remove cookies via your browser settings, but doing so may negatively affect your experience on the Site.

How We Disclose Personal Information

We may disclose your personal information to third parties under the following circumstances:

  • Service Providers: We share information with vendors who help us provide the Services, including payment processors, IT services, customer support, and fulfillment partners.
  • Business and Marketing Partners: Information may be shared with partners to provide and promote the Services.
  • Legal Obligations: We may disclose personal information to comply with legal obligations, such as responding to subpoenas or enforcing terms of service.
  • Business Transactions: Personal information may be disclosed in connection with mergers, acquisitions, or bankruptcies.

User-Generated Content

If you submit user-generated content such as product reviews, this content will be public and accessible by anyone. We are not responsible for the privacy or security of information you choose to share publicly.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing your personal information.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe we have inadvertently collected information about your child, please contact us, and we will delete the information.

Security and Retention

We use reasonable security measures to protect your personal information, but no method of transmission over the internet is completely secure. We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access/Know: Request access to personal information we hold about you.
  • Right to Delete: Request the deletion of your personal information.
  • Right to Correct: Request corrections to inaccurate personal information.
  • Right to Portability: Request a copy of your personal information.
  • Right to Restrict Processing: Request limits on how we process your personal information.
  • Right to Withdraw Consent: Withdraw consent where we rely on it to process your information.

You may exercise these rights by contacting us at the details provided below.

Complaints

If you have any complaints regarding how we process your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred and processed outside of your home country. We rely on recognized transfer mechanisms for international data transfers as required by law.

Contact Us

If you have any questions or would like to exercise your rights regarding your personal information, please contact us at:

  • Email: dulari@sundaari.com
  • Address: C-901 Alakhnanda Apartment, Sector 56, Gurgaon, Haryana 122011, India

Thank you for using Sundaari.com!